Survey™ Project Business Partners

The Survey™ Project is looking for qualified professionals and companies who can provide high-level Survey™ Project related business services. We are looking for partners that can offer services as listed below.

If you can provide any or part of these services and you're interested to cooperate, please contact us through the Partners Contact form.

I. SUPPORT

•  Email Support: Issues, questions and concerns can be addressed to support via email. 24 hour email coverage 7 days a week.
•  Phone Support: Issues, questions, and concerns can be addressed to support via phone. Phone support is available 24 x 7 , with an average hold time of 20 seconds or less.
•  Live Support: Issues, questions, and concerns can be addressed to support via a Live Chat tool. Live support is available 24 x7. Live chat response in an average of 10 seconds or less.
•  Emergency phone number - 24/7 - connects administrators with a senior support. Emergency representative who will be able to resolve issues immediately, or coordinate Support: an investigation to resolve the reported issue.


II. CUSTOM DEVELOPMENT

New Answer Types
•  Answer Types are developed based on user’s custom specification
•  Anwer Type development – reusable answer types of current survey/form or report functionality

Java-scripts
•  Java Script development to alter end-user survey/form behavior

Regular Expressions
•  Regular Expressions development to alter end-user survey/form behavior

CSS
•  CSS development to change the look & feel of end-user survey/webforms

Custom application integration (API)
Custom Integration using the Application Programming Interface (API) – utilizes Survey Project API to create a bi-directional information exchange between applications such as:

•  Auto-filling information (visible or hidden) to surveys/forms
•  Passing information back to a CRM/ERP based on respondents answers
•  Triggering surveys/forms based on events (e.g. help desk ticket logged as complete)
•  Building surveys/forms on the fly

Portals
•  Develop custom web-portal based on user specifications (e.g. DotNetNuke based)
•  Custom web site to include survey/form management, respondent management, report management, etc.


III. HOSTING RELATED SERVICES

Consulting – providing advice and guidance needed to get best results
•  Advise software and hardware configuration to meet specific /unique customer requirements
•  Advise on DB server configuration to work with SP application
•  Advise on optimal network and security configuration

Installation – installing application on customer’s or hosting providers servers
•  Prepare the installation package
•  Prepare the installation instructions
•  Provide guidance and support during installation (live support, phone, go-to-meeting)

Maintenance – updating the application after new releases
•  Prepare update files (patch)
•  Prepare update instructions


IV. SURVEY CREATION/ TEMPLATE DESIGN

Building a survey
•  Create a survey based on customers specifications (or with the help of a market research team)
•  Customize logic/add piping according to facilitate the most eficient respondent experience possible
•  Configure email alerts, invitations, reminders etc.
•  Configure password and/or auto-fill fields

Branding a survey
•  Apply design to a survey based on user specification
•  Create a design-template (CSS) for re-use with future surveys


V. RESULTS/ REPORTS

Custom Report Creation
•  Key Survey Report Management
•  Assign values/labels/ID's/Alias to the answer options according to specification
•  Add statistical values to the report
•  Insert custom text and images, modify existing copy and charts.

Create cross-tabs
•  Setup and manage filters according to user specifications. Customize filter logic
•  Add time-series reporting
•  Excel/Word/Access Report Creation
•  Build charts/graphs/statistics/etc. according to specification

Upload Legacy Data for Trending
•  Upload responses to Survey application form - file prepared in specified format
•  Prepare/edit file to meet uploading specifications

Data export and Report Delivery
•  Provide a file (*.csv, Excel, SPSS or XML) that contains respondent level exported data
•  Schedule and conduct distribution of data files and/or reports

Partnership


The SP™ partnership is based on the fact that a vision (following the mission and goals of the Survey™ Project) is shared to support and enhance the use of the SP™ webapplication and survey tool by offering a wide variety of high-level services to SP™ users and customer.

SP™ project, partners and SP™ customers will equally benefit from this professional cooperation.


Partner Benefits

o The "Survey™ Project Partner" brand stands for innovation, high quality and professional services. As an authorized provider of SP™ services you can use this in promoting your own business and become associated with a network of reliable, service minded and client focused companies.

o Endorsement of your company on this site as an authorized and recommended provider of particular services.

o Placement of a custom banner advertisement on surveyproject.org.

o The option to use a domain like yourcompany.surveyproject.org and get a website explaining your services.

o Priority access to the SP™ developersgroup and other Survey™ Project Partners.

o Access to all Survey™ Project knowledge and business information including intranetpages and Forums.

o Priority consideration for the fixing of bugs you find in the SP™ tool.

o Prices are determined by yourself and you can choose what services to offer.