Our Services

The purpose of the SP™ Business site is to gather and provide professional services related to the use and development of the Survey™ Project webapplication.

o Gathering: searching and recruiting qualified business partners to provide Survey™ related services
o Providing: linking service requests and demand to the best Service Partners available.

Below you find a list of Services offered through the SP™ Business site. Partners offering any of these services can be found by clicking the Partners link. New partner links will be added gradually after a thorough application and screening proces.

Hosting

hosting
Consulting – providing advice and guidance needed to get best results
•  Advise software and hardware configuration to meet specific /unique customer requirements
•  Advise on DB server configuration to work with SP application
•  Advise on optimal network and security configuration

Installation – installing application on customer’s or hosting providers servers
•  Prepare the installation package
•  Prepare the installation instructions
•  Provide guidance and support during installation (live support, phone, go-to-meeting)

Maintenance – updating the application after new releases
•  Prepare update files (patch)
•  Prepare update instructions

<< OUR PARTNERS >>

Training & Support

•  Email Support: Issues, questions and concerns can be addressed to support via email. 24 hour email coverage 7 days a week.
•  Phone Support: Issues, questions, and concerns can be addressed to support via phone. Phone support is available 24 x 7 , with an average hold time of 20 seconds or less.
•  Live Support: Issues, questions, and concerns can be addressed to support via a Live Chat tool. Live support is available 24 x7. Live chat response in an average of 10 seconds or less.
•  Emergency phone number - 24/7 - connects administrators with a senior support. Emergency representative who will be able to resolve issues immediately, or coordinate Support: an investigation to resolve the reported issue.

<< OUR PARTNERS >>

Survey Creation/ Template Design

Building a survey
•  Create a survey based on customers specifications (or with the help of a market research team)
•  Customize logic/add piping according to facilitate the most eficient respondent experience possible
•  Configure email alerts, invitations, reminders etc.
•  Configure password and/or auto-fill fields

Branding a survey
•  Apply design to a survey based on user specification
•  Create a design-template (CSS) for re-use with future surveys

<< OUR PARTNERS >>

Installation/ Integration

Installation – installing application on customer’s or hosting providers servers
• Prepare the installation package
• Prepare the installation instructions
• Provide guidance and support during installation (live support, phone, go-to-meeting)
Maintenance – updating the application after new releases
• Prepare update files (patch)
• Prepare update instructions

<< OUR PARTNERS >>

Development/ Customisation


New Answer Types
•  Answer Types are developed based on user’s custom specification
•  Anwer Type development – reusable answer types of current survey/form or report functionality

Java-scripts
•  Java Script development to alter end-user survey/form behavior

Regular Expressions
•  Regular Expressions development to alter end-user survey/form behavior

CSS
•  CSS development to change the look & feel of end-user survey/webforms

Custom application integration (API)
Custom Integration using the Application Programming Interface (API) – utilizes Survey Project API to create a bi-directional information exchange between applications such as:

•  Auto-filling information (visible or hidden) to surveys/forms
•  Passing information back to a CRM/ERP based on respondents answers
•  Triggering surveys/forms based on events (e.g. help desk ticket logged as complete)
•  Building surveys/forms on the fly

Portals
•  Develop custom web-portal based on user specifications (e.g. DotNetNuke based)
•  Custom web site to include survey/form management, respondent management, report management, etc.

<< OUR PARTNERS >>

Results/ Reports

Custom Report Creation
•  Key Survey Report Management
•  Assign values/labels/ID's/Alias to the answer options according to specification
•  Add statistical values to the report
•  Insert custom text and images, modify existing copy and charts.

Create cross-tabs
•  Setup and manage filters according to user specifications. Customize filter logic
•  Add time-series reporting
•  Excel/Word/Access Report Creation
•  Build charts/graphs/statistics/etc. according to specification

Upload Legacy Data for Trending
•  Upload responses to Survey application form - file prepared in specified format
•  Prepare/edit file to meet uploading specifications

Data export and Report Delivery
•  Provide a file (*.csv, Excel, SPSS or XML) that contains respondent level exported data
•  Schedule and conduct distribution of data files and/or reports

<< OUR PARTNERS >>